Terms & Conditions

Overview

This website and store are operated by ReLux Consignment (ABN: 27611021394) in Sydney, NSW, Australia, with a physical location at 83 Majors Bay Road, Concord, NSW 2137.

By consigning items with us, purchasing from us, or visiting our site, you agree to comply with these Terms of Service. These Terms apply to all users, including consignors, buyers, and visitors.

Part I: Consignment (Selling Your Items)

1. Consignment Submission

You can submit your luxury items for consignment through one of two methods:

  • In-Person Drop-Off: You are welcome to drop off your items at our boutique location: 83 Majors Bay Road, Concord, NSW 2137. Please contact us beforehand to schedule a convenient time.
  • Shipping: You may ship your items to us. The consignor is responsible for the cost and security of shipping the items to ReLux Consignment. We strongly recommend using a tracked and insured service.

2. Consignment Earnings (Your Commission)

Consignors receive a percentage of the final sale price, calculated based on the selling price and the item category. The final percentage is applied to the final sale price achieved for the item.

The amount shown on your consignment receipt or portal is your current expected payout. ReLux may sell items above or below the initial listed price to secure a sale. Any negotiated adjustments or discounts are reflected proportionally in your final payout.

3. Authentication & Condition

  • Authentication Process: All items undergo a mandatory authentication process. ReLux exclusively uses reputable authentication companies, including Real Authentication or Entrupy.
  • Item Condition: Items must be delivered clean, damage-free, and in excellent, sellable condition. ReLux reserves the right to reject or return items that do not meet our standards.
  • Counterfeit Items: Any item determined to be counterfeit will be returned to the consignor immediately.

4. Pricing & Price Reductions

  • Final Pricing: Determined at ReLux’s discretion, based on market value, item condition, and current demand.
  • Negotiation Margin: A margin of up to 10% may be applied to the listed price at any time to facilitate a sale.
  • Major Reductions: Reductions beyond the 10% negotiation margin require the consignor’s explicit approval.
CategorySelling Price RangeConsignor Payout Percentage
ClothingUp to $99960%
Clothing$1,000 to $2,99970%
Clothing$3,000 and over80%
AccessoriesUp to $99970%
Accessories$1,000 to $9,99980%
Accessories$10,000 and over85%

Taxes: Where applicable, GST is included in the sale price and absorbed by ReLux, without affecting the consignor’s payout percentage.

5. Payouts

  • Payout Schedule: Processed weekly on Mondays for all items sold in the preceding week.
  • Payment Method: Payments are made via the consignor’s preferred method.

6. Consignment Period & Unsold Items

  • Consignment Term: Items are consigned for up to 90 days.
  • End of Term: Unsold items may be collected by the consignor or donated to a charity supported by ReLux.
  • Uncollected Items: If not collected within 30 days after notification, items may be donated at ReLux's discretion.

7. Liability for Consigned Items

While ReLux takes care in handling all consigned items, we are not liable for loss or damage caused by age, natural wear, material flaws, shipping, or circumstances beyond our control (e.g., fire, flood, theft).

Part II: Purchases (Buying from Our Store)

8. Final Sales Policy

  • All sales are final. No returns, refunds, or exchanges are offered, including for change of mind.
  • Items are sold as described, and responsibility passes to the buyer upon purchase.

9. International Sales

  • International buyers are responsible for import duties, taxes, or customs fees in their jurisdiction.
  • Buyers accept responsibility for handling, logistics, and import restrictions or duties in their country.

Part III: General Terms & Conditions

10. Website Use & Security

  • Users must not misuse the website, transmit harmful code, or violate laws while using our services.
  • You agree not to copy, duplicate, sell, or exploit any portion of the site without written permission from ReLux Consignment.
  • We reserve the right to refuse service or cancel orders at our discretion.

11. Accounts & Data Security

Where accounts are created (e.g., Consignor Portal), you are responsible for maintaining confidentiality of login details and for all activity under your account.

12. Errors and Inaccuracies

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions related to descriptions, pricing, promotions, and availability. ReLux reserves the right to correct errors or update information without prior notice.

13. Limitation of Liability

To the fullest extent permitted by law, ReLux Consignment is not liable for indirect, incidental, or consequential damages arising from your use of our services, website, or purchased products.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. International users agree to resolve disputes under Australian law.

15. Contact

Questions regarding these Terms of Service may be directed to: