Privacy Policy

1. Introduction

ReLux Consignment ("We," "Our," or "Us") is committed to protecting your privacy. This Privacy Policy outlines how we manage and protect the Personal Information of our customers, consignors, and website visitors.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1998 (Cth).

2. What is Personal Information?

Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether the information is recorded in a material form or not.

Sensitive Information (a subset of Personal Information) includes information about an individual's health, racial or ethnic origin, political opinions, or criminal record. ReLux Consignment does not generally collect Sensitive Information.

3. The Kinds of Personal Information We Collect

We collect and hold Personal Information that is reasonably necessary for one or more of our functions or activities as a luxury consignment business. The types of information we collect include:

• Identity & contact details
• Consignment and payout details
• Transaction history
• Technical and marketing data

4. How We Collect and Hold Personal Information

We collect Personal Information in a variety of ways, primarily directly from you.

Direct Collection

• When you complete a consignment agreement form (in-person or online).
• When you register for an account (e.g., Consignor Portal).
• When you purchase an item via our website or in-store.
• When you sign up for our mailing list.
• When you contact us directly via email, phone, or social media.

Indirect Collection

• From third-party service providers (e.g., Luxury Authentication Australia and Real Authentication) as part of our item authentication process.
• Through analytics and tracking technologies (like cookies) when you use our website.
• From publicly available sources where relevant to our business activities (e.g., social media).

We hold Personal Information in both physical forms (such as hard copy consignment agreements) and electronic forms (on our secure servers and IT systems).

5. The Purposes for Which We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose your Personal Information for the following purposes:

• Core Business — To manage, administer, and execute consignment agreements (including authentication, pricing, and sale).
• Service Delivery — To process sales, deliver items to buyers, and provide customer support.
• Consignor Payouts — To process weekly commission payments to our consignors.
• Communication — To respond to your enquiries, provide updates on your items, and inform you of changes to our services.
• Direct Marketing — To send you marketing communications about our products, services, events, or promotions (you can opt-out at any time).
• Compliance — To comply with our legal obligations, resolve disputes, and enforce our agreements.
• Website Improvement — To monitor and improve the performance and user experience of our website.

6. Accessing and Correcting Your Personal Information

Under the APPs, you have a right to access Personal Information we hold about you and to request that we correct that information if you believe it is inaccurate, incomplete, or out of date.

Access Request

Please submit a request in writing using the contact details in Section 10. We will generally respond to your request within 30 days. We may charge a fee for providing access where the request is complex or involves retrieving archived records.

Correction Request

If you believe any information we hold is incorrect, please notify us immediately. We will take reasonable steps to correct it promptly.

7. Disclosures of Personal Information (Sharing with Others)

We may disclose your Personal Information to third parties in the course of our business operations, including:

• Service Providers — Payment gateways, logistics/courier companies, authentication services (Luxury Authentication Australia & Real Authentication or other), website hosting and IT support providers.
• Advisors — Our professional advisors, including accountants and legal counsel.
• Regulators — Government agencies, regulatory bodies, or law enforcement, as required or authorised by Australian law.

Overseas Disclosure

ReLux Consignment is likely to disclose Personal Information to overseas recipients for the purposes of item authentication and website functionality. The countries where these recipients are likely to be located include the United States of America (via services like Real Authentication, email providers, and website hosting).

By providing us with your Personal Information, you consent to this overseas disclosure. We will take reasonable steps to ensure that overseas recipients handle your Personal Information in accordance with the APPs.

8. Data Security

We take reasonable steps to protect the Personal Information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Implementing physical security measures at our premises (83 Majors Bay Road, Concord).
• Using secure data storage and IT systems (e.g., encryption and firewalls).
• Restricting access to Personal Information to personnel who need it to perform their duties.
• Securely destroying or de-identifying Personal Information when it is no longer required for any purpose for which it was collected.

9. Making a Privacy Complaint

If you believe we have breached the Privacy Act or a relevant APP, you may lodge a complaint with us.

1. Contact Us: Please submit your complaint in writing to the Privacy Officer using the contact details below (Section 10).
2. Our Response: We will acknowledge your complaint in writing and endeavour to resolve it within 30 days.
3. External Complaint: If you are not satisfied with our response or how we have handled your complaint, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
   • Phone: 1300 363 992
   • Website: www.oaic.gov.au

10. Contact Us

For any questions or concerns regarding this Privacy Policy or our handling of your Personal Information, please contact our Privacy Officer: